Privacy Policy Summary
At Pink Pearl Primary Care, we value your privacy and are committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website.
Information We Collect
When you visit our website, we may collect:
- Automatically gathered data, such as your IP address, browser type, operating system, and referring website
- Personal information you voluntarily provide, including your name, email address, or contact information submitted through forms
How We Use Your Information
We may use your information to:
- Provide, improve, and personalize our services
- Communicate updates, promotions, or relevant news
- Analyze website usage and user experience
- Prevent fraudulent or unauthorized activity
When We May Share Your Information
Your information may be disclosed:
- With your consent
- To comply with legal obligations or respond to lawful requests
- To protect our rights, safety, or the safety of others
We do not sell your personal information.
Data Security
We implement reasonable and industry-standard security measures to protect your data. However, no system can guarantee 100% security when transmitting data over the internet.
Policy Updates
We reserve the right to update this Privacy Policy at any time without prior notice. We encourage you to check this page periodically to stay informed of any changes.
Your Acknowledgment
By using this website, you acknowledge that you have read and understood our Terms of Use, Privacy Policy, and Medical Disclosure.
If you have any questions or concerns, please contact us at:
📧 office@pinkpearlprimarycare.com
Privacy Policy
At Pink Pearl Primary Care, we are required by law to provide you with this notice. It outlines how we may use and disclose your protected health information (PHI) and describes your rights, as well as our legal obligations.
We are committed to maintaining the privacy of your health information and complying with all applicable privacy laws.
Policy Changes
We reserve the right to change this policy at any time. Updates will apply to all existing and future health information unless stated otherwise. You may request a copy of the most current policy at any time by emailing office@pinkpearlprimarycare.com or calling 561-295-1851.
How We May Use or Disclose Your Health Information
Treatment
We may share your health information with medical staff, specialists, pharmacies, and others involved in your care (e.g., to coordinate care or call in prescriptions).
Payment
We may use your information to obtain payment or pre-authorizations from insurance companies or third-party payers (when applicable).
Healthcare Operations
Your information may be used for practice operations, such as:
- Training and case reviews
- Quality improvement
- Appointment reminders (phone, text, or email)
- Coordinating care or lab orders
- Patient communications
If we use third-party vendors (e.g., billing services), we have agreements in place to protect your privacy.
Marketing & Communication
We may send you messages about services that may interest you. You can opt out at any time. We may also send thank-you notes or health-related updates.
We will not share your PHI for research or marketing without your written authorization.
Other Permitted Disclosures
- Appointment reminders
- Family or friends involved in care, if you agree or do not object
- Organ donation coordination, if applicable
- Public health risks, including FDA reporting, recalls, or safety issues
- Health oversight activities for compliance audits
- Legal obligations, including subpoenas, court orders, or government investigations
- Worker’s compensation claims
- Law enforcement requests under specific legal conditions
Your Rights Regarding Your Health Information
1. Access to Medical Records
You may request a copy of your medical records by submitting a written request. We may charge a reasonable fee for records preparation.
2. Amendments
If you believe your record is incorrect, you may request an amendment in writing. We may deny the request if the existing information is complete and accurate.
3. Accounting of Disclosures
You may request a list of non-routine disclosures (not including those for treatment, payment, or operations). Requests may cover a 2-year period and must be made in writing. Fees may apply.
4. Requesting Restrictions
You may request limits on how we use or disclose your information. We will accommodate reasonable requests when possible unless prohibited by law.
5. Confidential Communication
You may request we contact you in a specific way (e.g., at work, by text, etc.). We will honor reasonable requests.
6. Request a Paper Copy
If you received this policy electronically, you may request a paper copy by contacting us.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with:
Pink Pearl Primary Care
📧 office@pinkpearlprimarycare.com
📞 561.295.1851
You may also contact the U.S. Department of Health and Human Services. We will provide the address upon request. You will not be retaliated against for filing a complaint.
Contact Person:
Emely Arrieta-Smith
Pink Pearl Primary Care
📞 561.295.1851
Practice Policies & Authorization to Bill
Appointments & Cancellations
- Initial visits are scheduled for 60–90 minutes
- Follow-up visits typically last 15–30 minutes
To hold your appointment, payment must be received within 24 hours of booking. If payment is not received, your time slot may be released to another patient.
We require at least 48 hours’ notice for cancellations or rescheduling. Cancellations made less than 48 hours in advance, or missed appointments, will be charged in full.
Your card may be automatically charged 24 hours prior to your appointment if payment has not yet been submitted.
If you arrive late, your session may be shortened to honor other scheduled appointments.
Telephone Accessibility
If you need to reach us between visits, please:
- Call our main number: 561-295-1851
- Message us through the secure patient portal or website
We aim to respond within 24 hours, though we are not always immediately available.
Please note: Face-to-face video visits are preferred for quality of care, but phone sessions may be available in certain situations (travel, illness, support needs).
In case of an emergency, call 911 or go to your nearest emergency room.
Electronic Communication & Telemedicine Consent
We offer care primarily through telemedicine, including video, email, and messaging platforms. While we take every reasonable step to safeguard your information, no form of electronic communication can be guaranteed 100% secure.
By using our services, you acknowledge and understand the following:
- Telemedicine is voluntary. You may withdraw consent at any time. However, because Pink Pearl Primary Care is primarily a telehealth-based practice, this may result in discontinuation of care.
- Your health information is protected with the same care as a brick-and-mortar clinic, but we cannot eliminate all risks of digital communication.
- We do not use your information for research unless you provide specific, written consent.
- Telemedicine has benefits and limitations. While it improves access and reduces travel, remote care limits full physical exam capabilities, which may affect diagnosis and treatment planning.
Minors
Parental consent is required for all visits involving minors. A parent or guardian must be present during a portion of each visit to confirm consent.
If you are a minor, please note:
Your parent or guardian may be legally entitled to access some aspects of your care. We will discuss together what information is appropriate to share and what may remain confidential.
Termination of Care
Pink Pearl Primary Care reserves the right to terminate care at any time, with cause and proper notice. Reasons may include:
- Repeated missed appointments
- Failure to complete recommended labs
- Ongoing non-compliance with treatment
- Withdrawal of telehealth consent without alternate care arrangements
We will always make reasonable efforts to discuss the reason for termination and provide referrals or alternative provider recommendations when applicable.
PRACTICE POLICIES AND PROCEDURES
Purpose:
To ensure adherence to all applicable laws, rules, and regulations while ensuring patient access to Direct Primary Care and associated health services through the use of live two-way audio-visual communication. By implementing these procedures, Pink Pearl Primary Care provides distance-based medical services in a safe, secure, and effective manner.
I. DEFINITIONS
- Direct Primary Care (DPC): A cash-pay (non-insurance) healthcare model offering prevention, wellness, and treatment for most routine medical needs.
- Associated Health Services: Services provided by Nu Forme Wellness, such as weight management, functional medicine, and therapeutic support.
- Telemedicine: The delivery of healthcare using technology, including live video, phone, email, or other digital tools. The same clinical standards apply as with in-person care.
- Medical Providers: Licensed MD, DO, NP, or PA.
II. APPLICATIONS / SCOPE
Services Provided via Telemedicine
Conditions commonly managed include but are not limited to:
Acid Reflux, Acne, ADHD, Allergies, Anemia, Anxiety, Arthritis, Asthma, Birth Control, Cold & Flu, Constipation, COPD, Depression, Diabetes, Ear/Eye Infections, Fibromyalgia, Gut Imbalance, Headache, Heart Palpitations, Hypertension, High Cholesterol, Muscle Tension, Neuropathy, PCOS, Preventive Care, Skin Rashes, STIs, Sinusitis, Thyroid Disorders, UTIs, Weight Management, Vitamin Deficiencies, etc.
Service Locations
Telemedicine services are performed remotely by both provider and patient. In-person evaluation may be recommended when medically necessary.
Clinical Oversight
Chart audits and peer consultations ensure quality care.
Contraindications
If sound/video is inadequate or a patient’s condition requires a physical exam, in-person referral may be advised.
III. PROVIDERS
- Licensed in the state of service
- Minimum 1 year of clinical experience
- Board-certified; DEA license optional
- May decline to prescribe controlled substances as clinically appropriate
- Must complete training and CME where applicable
IV. PRIVACY, CONFIDENTIALITY & SECURITY
- Both provider and patient must be in private settings
- “Do Not Enter” signage is recommended during sessions
- Non-clinical observers are discouraged
- No audio/video recording without written consent
V. INFORMED CONSENT
- Patients must provide written informed consent before services
- Consent includes risks, limitations, and alternatives
- Refusal of telemedicine may result in referral to another provider
- Consent is documented in the EMR
VI. REQUIRED DOCUMENTATION
- All visits documented in the cloud-based EMR
- Progress notes completed within 72 hours
- Labs and prescriptions must be logged
- Equipment issues must be noted in chart if care is disrupted
VII. MEDICAL RECORDS
- Stored securely in the EMR
- Accessible for routine and emergency care
VIII. TRAINING, LICENSURE & LIABILITY
- All providers and staff must demonstrate EMR competency
- Background checks and license verification required annually
- Nu Forme Wellness provides malpractice coverage; additional personal coverage is encouraged
IX. EQUIPMENT FOR VIDEOCONFERENCING
- Providers must use a secure, video-enabled device compatible with the EMR system
X. OPERATING PROCEDURES & SCHEDULING
- Patients book appointments via the online portal
- Phone support available for general questions and scheduling help
- Patients select providers based on their location and availability
XI. PROVIDER RESPONSIBILITIES
- Respond to clinical messages within 24 hours
- Place and manage lab orders, review prior to follow-ups
- ePrescribe as clinically appropriate
- Coordinate in-person visits when controlled substances are prescribed
- Stay current on DPC standards
- Educate patients on maintaining local PCP care
- Obtain physical exam documentation from outside provider if needed
Acknowledgment
I acknowledge that I have received and reviewed the Pink Pearl Primary Care Practice Policies and Procedures. I understand that these policies govern my participation in care, and I agree to comply with the guidelines described herein. I understand that continued healthcare services depend on adherence to these policies.